Contact Information

• Name: Nomads Of Georgia LLC (hereinafter referred to as we, our, the Company, Nomads Of Georgia)
• Identification Code: 406390953
• Address: A. Kazbegi Avenue 25, Appt 94, Tbilisi, Georgia, 0160
• Company General Email: info@nomadsofgeorgia.com
• Contact Email: joni@nomadsofgeorgia.com
• Phone Number: ‪+995 593 377 512‬

1. Booking Status Explanation and rules: 

CONFIRMED BOOKING

• If your booking status is confirmed, you can issue a voucher within the cancellation deadline.
• If you fail to issue the voucher the booking will be auto cancelled and auto released within the cancellation deadline
• Exchange rate is subject to change without prior notice. Should the exchange rate fluctuate the rates of the service will change
• If you want to honour the rate and block the exchange rate you will need to issue the voucher and make full payment at the time of booking
• Real time exchange rates will be applicable at the time of issuing the service voucher

VOUCHERED BOOKING

• If the status of your booking shows "Vouchered" you can get the supplier confirmation which is a proof of your reservation
• You can view and download the Voucher and Proforma Invoice from the Admin Panel
• The Voucher consists of the passenger details while the Proforma Invoice shows price, total amount due and the number of units booked.
• In order to change the status of the booking to "Vouchered" full payment must be made using one of the payment methods

PENDING BOOKINGS

• If the booking status shows pending it means that the services are not yet confirmed
• Once the service gets confirmed the booking status will automatically change to "Confirmed"

REJECTED BOOKING

• When the service on a booking is unable to get confirmed the status of the booking will show as "Rejected "
• This may happen due to the following reasons – Price change, non – availability of the inventory/ allotment, last minute "Stop Sale" applied by the service provider, session timed out
• If a fully paid booking gets rejected, the amount will be refunded to you without any refund fee/ charges or will be credited to your wallet and you may proceed to make a new booking

AUTO RELEASE

• If the status of a booking is "Confirmed" however voucher is not issued , the booking will be auto released within the cancellation deadline. No services will be held on such bookings.
• All bookings which have not been "Vouchered" will be auto released as per the cancellation period within the cancellation deadline
• Auto Released bookings cannot be reinstated and Nomads of Georgia will not be responsible for same

2. Booking & Payment Policy

Once you get the status of VOUCHERED you must make the payment according to agreed terms (credit limit or by credit card). 

3. Pricing

• All prices are quoted in USD and are subject to availability and change without prior notice.
• Prices include only the items specified in the booking confirmation.
• Additional charges may apply for optional activities, meals, entrance fees, and other personal expenses.

4. Cancellations & Refunds

• Cancellations can be made through system or in writing to mail info@nomadsofgeorgia.com 
• Cancellation charges for FIT reservations (up to 4 rooms in total) apply as follows:
• 48 Hours and more earlier before arrival – Free of Charge
• Less then 48 hours or No Show – First day service charges and hotel for first night
• Refunds will be processed within 15 working days and are subject to administrative/remittance/refund or other fees.

5. Changes by the Client

• Requests for changes (e.g., travel dates, participant names) must be made in writing through the system or by writing to the mail: info@nomadsofgeorgia.com 
• Change fees may apply, depending on the nature and timing of the request.

6. Changes or Cancellations by the Agency

• We reserve the right to cancel or modify any itinerary due to circumstances beyond our control (e.g., natural disasters, political unrest, supplier issues).
• In such cases, clients will be offered an alternative arrangement of equal value or a full refund.

7. Client Responsibilities

• Clients must have valid passports, visas, and other required documentation.
• Clients are responsible for arriving at the departure points on time.
• Any costs arising due to delays or missed connections are the responsibility of the client.

8. Liability Disclaimer

• Nomads of Georgia acts only as an agent for the airlines, hotels, transport providers, and other services.
• We are not liable for any loss, injury, accident, or damage incurred during the tour.
• Participation in any tour is at the client’s own risk.

9. Health & Safety

• Clients must inform the agency of any pre-existing medical conditions.
• We reserve the right to refuse participation to any person deemed unfit to travel for safety reasons.

10. Complaints & Disputes

• Complaints must be reported to the agency or tour leader during the tour. If unresolved, they must be submitted in writing within 14 Days of the tour’s end.
• Any disputes shall be governed by the laws of Georgia, and the courts in Tbilisi shall have jurisdiction.

11. Privacy Policy

Personal information collected during the booking process will be used solely for the purpose of organizing the tour and will not be shared without consent, except where required by law.